A real person. A clear next step.
Ask about a package, get help with delivered work, or keep a project conversation going. We’ll reply in your saved ticket thread.
How can we help?
Support is asynchronous. Return to your ticket to see replies.
Your client space.
Sign in to create a private support ticket and keep all your replies in one place.
Sign in or create an accountBefore you ask.
How do I order?
Choose a package and send a brief. RNB IDT reviews the scope, confirms availability, and sends an exact quote to your client portal. Approve the quote before paying. Your portal keeps the order, payment status, and support conversation together.
Are these fixed prices?
Package prices are estimated minimum-to-maximum ranges for the listed scope. Your final quote depends on complexity, formats, and add-ons. Equipment, software, travel, and work outside the package are separate and confirmed before you approve.
What is included with animation delivery?
Short custom animations and matching PNGs as listed in your package. Export formats are agreed in your brief. Transparent WebM can be used for compatible overlays; MP4 works for many video and preview uses. The portfolio shows concept examples, not included off-the-shelf products.
Do you offer in-person setup?
Yes, in South Florida only. Send your city and ZIP so RNB IDT can confirm service coverage and any travel cost. Hardware, accessories, and paid software are separate. Please have your equipment ready and your workspace cleared.
What do I need for remote setup?
A working internet connection, your computer, and assembled, connected hardware. Have your graphics, account access, and software ready. You stay in control of account logins; do not send passwords in your brief or ticket.
Can I pay by card or Zelle?
Zelle is available after your quote is approved. Follow the recipient and order reference in your portal, then submit the payment reference. RNB IDT verifies the payment before marking it paid. If card checkout is available on your approved project, use its secure payment button. Confirmed card payments update your project automatically. Otherwise, contact the studio for available payment options.
How long does a project take?
Your schedule is agreed after the brief is reviewed. Complexity, revisions, and current availability affect delivery. Setup package hours are the time allowed for the session, not a promised booking window.
Are revisions and support included?
Single animations include one revision round; animation bundles include two. All packages include 30 days of basic technical support for the delivered work. Additional design or setup is $45/hour; remote maintenance after 30 days is $20/hour. Changes outside the agreed scope are quoted first.
Is someone available in live chat?
The quick-help guide provides instant answers to common service questions. Human support works through saved tickets and email; it is not a staffed 24/7 live chat. Sign in to open a ticket and return to the thread for replies.