Your information.
What this site stores and how it is used.
Information saved by the site
When you sign in and submit a project or ticket, the site stores your account identifier, display name, email, project details, quotes, payment references, order status, support messages, and related timestamps. Submitted links are also stored. This information lets RNB IDT manage your work and provide support.
Access and service providers
Project and ticket records are tied to your signed-in account. Authorized studio operators can access them to quote, deliver, and support your project. The website uses its hosting and authentication providers to operate these features. When customer accounts are enabled, Supabase handles email accounts and the Google or Discord sign-in option you choose. Passwords are handled by the account provider and are not stored with project records. Stripe processes card checkout, and Resend handles enabled transactional email notifications. Links you choose to open may lead to external payment, file-sharing, or other services with their own privacy practices.
Payments and account security
This site does not collect card numbers or banking credentials. Zelle payments occur in your banking app. Card checkout is handled by the payment provider. The site keeps the payment amount, status, and transaction identifiers needed to match payment to your project. Card checkout can update payment status automatically; the studio verifies other payment methods manually. Avoid including sensitive credentials or unnecessary personal information in messages.
Cookies and notifications
Essential sign-in cookies keep your account session secure. The studio dashboard also uses an essential, time-limited session cookie after an operator unlocks it. This website does not add advertising trackers. Support replies and order updates appear in the client portal. When email notifications are enabled, account confirmation and password reset messages, project and payment updates, and support alerts are sent to your account email. These are service messages, not marketing subscriptions. Email messages may contain your name, project or ticket reference, title, and a link to your private workspace. Check the portal if an email is delayed. This site does not send SMS notifications.
Questions and deletion requests
Contact RNB IDT to request access, corrections, or deletion of submitted information. Include your order or ticket reference and use the account associated with it. The studio can explain what records are required to complete an active project or maintain relevant transaction records.